Terms of service
EquiClay Online Store Terms of Service
Effective Date: 1 February 2025
Welcome to the EquiClay online store. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully before using our services. If you do not agree to these Terms, you may not use our services.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. By using our website, you agree to provide current, accurate, and complete information for all purchases. Misuse of the website, including any illegal or unauthorized activities, may result in termination of service.
2. Eligibility
You must be at least 18 years old or have the consent of a legal guardian to make purchases from our website.
3. Products and Availability
All products are subject to availability. We reserve the right to modify or discontinue products without notice. Prices for products are subject to change at any time without notice. We are not liable for price changes or product availability.
4. Order Placement and Payment
By placing an order, you agree to provide accurate payment and shipping information. All prices listed are in ZAR Rands and include applicable taxes unless otherwise stated. Payment must be completed at the time of purchase.
Accepted payment methods include:
- Credit/Debit Cards
- Bank Transfers
We reserve the right to cancel any order due to errors, stock limitations, or suspected fraudulent activity.
5. Shipping and Delivery
We aim to process and ship orders promptly. Delivery times may vary depending on your location and the shipping method chosen at checkout. Once your order is shipped, you will receive tracking information if applicable.
Shipping fees and any applicable customs duties or taxes are the responsibility of the customer.
6. Returns, Refunds, and Exchanges
Due to the nature of our products, returns are not permitted. Refunds or replacements are only available in the case of damaged, defective, or incorrect items. Please review our Refund and Return Policy for full details.
7. Intellectual Property
All content on our website, including product descriptions, images, logos, and trademarks, is the property of EquiClay and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
8. Limitation of Liability
To the fullest extent permitted by law, EquiClay is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. This includes, but is not limited to, lost profits, data loss, or personal injury resulting from improper product use.
9. Privacy Policy
We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of [Insert Country/Region]. Any disputes arising under these Terms will be resolved in the courts of [Insert Jurisdiction].
11. Changes to the Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on our website. It is your responsibility to review these Terms periodically.
12. Contact Information
For questions about these Terms of Service, please contact us at:
📧 Email: equiclay1@gmail.com
📞 Phone: 082 565 7928
🌐 Website: www.equiclay.co.za
Thank you for choosing EquiClay for your horse’s care and recovery needs! 🐴