Refund policy
EquiClay Refund and Return Policy
At EquiClay, we are committed to providing high-quality products designed to support the health and well-being of your horse. Your satisfaction is important to us, and we aim to ensure you have a positive experience with every purchase.
Due to the nature of our products, returns are unfortunately not permitted for health and safety reasons. However, if you encounter any issues with your order, such as damaged or defective products, we are here to help resolve the matter promptly.
Refund Policy
We offer refunds or replacements under the following conditions:
- Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 5 days of receiving your order.
- Incorrect Items: If you receive the wrong item, notify us within 5 days so we can arrange a replacement or refund.
To request a refund or replacement, please provide:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item(s)
Our team will review your request and provide further instructions.
We appreciate your understanding and thank you for trusting EquiClay for your horse’s care. If you have any questions, please reach out to our customer support team.